Here's What Our Clients Are Saying!

Excellent trip planned by Joy Hess! If you are looking for travel arrangements, look no further!! Disney trip last year and Disney cruise and Universal weekend this year!! No problems, no worries, no hassles!!! Thank you Joy Upon a Star!!

- Jennifer McCarter

We just got back this weekend from our very first visit to Disney! I could not have planned this amazing trip without Jenn! She was fantastic from start to finish!!!!!! She saved me from countless hours of planning. She is so knowledgeable and professional at every turn! She was there for me whenever I needed her via phone, email and text. She truly was a HUGE BLESSING! I have recommended her and Upon a Star Travel & Concierge to all my friends and will continue to do so in the future. THANK YOU Jenn for all you did! You are amazing at your craft and I hope your travel agency knows it! :)

- Nicole Gill

I just wanted to take a moment to thank Lori for all of her help in planning our most AMAZING and MEMORABLE family vacation! Our trip to Disney World was so well planned thanks to Loris extensive knowledge of all things Disney! Thanks again and can't wait to plan our next trip.

-Lori Baker

I am late in posting this, but Joy assisted with the planning of our Disney Cruise that I took with 2 of my sisters back in July. Her expertise and knowledge of all things Disney was completely outstanding. She took my calls on multiple occasions and worked through multiple dates as we were trying to juggle the schedules of 3 different families. She did so with such positivity and not once did she make me feel like a pain....although at times I was sure that I was being one. She threw in her own special touches to the planning and coordination and she is a true and consummate professional in every sense of the word. She loves her job and it truly shows. I have known her since I was in college and she hasn't changed a bit. I would book every vacation going forward with Joy! She is truly amazing!

-Melissa McCabe Miller

I will always book Disney trip with Jenn at Upon A Star Travel & Concierge. She was wonderful to work with and could seriously write an insider's tips book about Disney. I am so thankful that she was quick to respond when I needed help and able to make magic happen.

Oh we had a fantastic time.....we all thoroughly enjoyed it all! Thank you for the tip on bringing items for Jawa trading at the Star Wars Launch Bay....we went back to trade with them about 7 times when it was all said and done. The fastpass system was working great on the MyDisneyExperience app, and we hit most everything. All of the meals were delicious, and Boma is our new favorite. Oh my!!!  And afterwards we went outside on the viewing terrace to watch the animals on the savannah and it was just perfect.

Our daughter did the Bibbity Bobbity Boutique and loved it. She was very glad we did it. Even with it being a very rainy day, she soaked up every bit of princess pampering, and smiled royally any time a cast member greeted her with a "Hello, Princess!." ha!

Thank you for all that you did to make this trip spectacular. The kids just loved their very own packs and will use them for a long time!

- Deb O.

Our planner Patti Stewart was FANTASTIC!!! She was very helpful in our planning & was very quick to get back to us with answers to all our questions. She set up everything & made our vacation less stressful & much more enjoyable. I would recommend her to anyone planning a trip & we will be sure to use her again!! Thank you Patti for making our vacation so much fun.

- Vickie Johnston

Despite wanting to go to Disney World for awhile, we had been putting it off because it was so overwhelming...Joy made it so easy! With our input, she planned out our itinerary, gave us amazing day to day tips for each park and traveling, booked our fast passes and dinners, and when I forgot my phone at home (that had my Disney app and everything else one would need these days), she was right there to help us figure out how to navigate without it-and help us get it! This was total concierge traveling, and Joy took the anxiety of planning this trip for a first timer away!

                                                                                                                                                            -Erin Anderson

Lori did an amazing job helping us plan a magical trip to Disney for our girls. My husband and I have been to Disney several times, as well as once with our children 3 years ago. Even though we are familiar with the parks and resorts, I am so glad we decided to contact Lori to help take care of our travel plans. She did so much work, saving me a lot of time. She also updated us on changes and new Disney options. When we had to rebook our trip because of Hurricane Matthew, she was right there ready to answer all my questions and took care of our cancelations and rebooking. From beginning to end she was always so patient, kind, and helpful. Because of her expertise, we managed to do everything on our wish list. Her itinerary and tips were beyond helpful; from the time we got to the airport to the time we returned home, I felt organized, aware, and calm. I highly recommend Lori! She is wonderful!

-Tiffany Draganjac

This was our first trip to Disney World. We are so thankful we found Patti. She was such a blessing to us. I don't know what we would have done without her. From dinning reservations, to Fastpasses and Boutique appointments she did it all. I loved all her suggestions and she really took the time to help plan the best vacation ever. She even helped family in Washington state coordinate with our schedule. I will ALWAYS recommend her to anyone planning a Disney vacation. Can't wait for the next one!!

-Marie Perkins

We just returned from our week at Disney World and I couldn't be more pleased with our trip that was planned by Jenn Novotny. She planned everything from rooms. fast passes, parks, meals, stroller, etc. and nothing was left out. She also helped us navigate and make changes due to Hurricane Matthew. Jenn made herself available to answer questions by phone or text which made our navigation so much easier.

My family made memories of a lifetime!! My granddaughters were enthralled with all of their princess and Mickey time during meals and in the parks. Bippidy, Boppity was wonderful and my youngest granddaughter continued to paint her face up with the makeup and we got some great pictures to show to her when she is older.

I don't know of anything that we missed on trip and can't thank Jenn enough for all that she did to make this trip so special.

-Nancy B

 I couldn't have organized this trip without the help of Jodi. She was amazing. We planned the trip last minute and she took care of every detail. I would highly recommend her for any Disney trip. She made everything so easy for us and offered to help us the entire trip. It was a wonderful vacation!
-Jamie Stine

Just returned from a spectacular vacation in the Dominican Republic. Lori was amazing!!!! She was willing to go the extra mile to help answer EVERY question I had and even offered to drive documents to my house if need be! Lori texted and called prior to my trip to make sure all details were in place and then followed up with me upon my return home! Thank you Lori for an amazing and well planned family vacation!  [🌴] [☀] ️

-Daena DiBucci

Lori was excellent. We planned a last minute trip to Los Angeles and she was quick in her response and was able to confirm all of our arrangements in 1 day and we were off the following week to Los Angeles. I was very impressed with her choices for accommodations and at a price you cannot believe. I would definitely recommend Lori and will use her in the future. Thank you Lori!!

-Mark Segar

I was probably the most skeptical person you have ever met about using a travel agent, but Lori assured me the first cruise we booked through her that she wouldn't charge us a penny extra & now I wouldn't book through anyone else. We received amazing customer service along the way & booked another cruise through her this summer. We just arrived home from a 7 day Disney Cruise booked through Lori and she was fabulous. I highly recommend her to everyone!! She is so friendly, caring, and extremely prompt in all communication. Our kids have unique dietary needs and she remembered to make special requests for our family just from our last cruise. We are excited to use Lori's services in the future & so thankful for the amazing job she has done in helping our family have 2 great vacations :)

-Amy Haldeman

-Amy Ah

-AmMany thanks to Joy at Upon A Star Travel for booking us the trip of a lifetime. She got us the best room, smoothed over all obstacles, answered all questions, and even followed up after the trip! Can't wait to do it again!

-Gayle Hockenberry

Lori planned everything. Made a wonderful itinerary, which i forgot! but no problem she just emailed it to me while I flew to Florida. She planned all our fast passes and dining reservations ahead of time so we wouldn't miss a thing. Everything went smoothly and I know it was because Lori planned it all. When we decide to go back I will have Lori plan it all again! You don't realize how much planning goes into a Disney vacation. Thanks Lori!

-Julie Stacey

We just returned from our Disney trip that Lori helped planned and it was fantastic! She was so helpful not only booking our room but every other detail of our trip. She was very responsive when we had questions and loved meeting with her prior to leaving to go over everything which was very helpful. Without a doubt, she will be our go to person for future Disney trips!

-Sarah Yount

Carrie helped me arrange a surprise cruise on the Disney Wonder for my daughter's 13th birthday. She helped me pick which boat and which destination would give me the most bang for my buck, she booked the entire trip, helped keep me on schedule for when I would make my payments, book my activities, she promptly answered my 10,000 questions about passports, flights, hotels, and travel regulations, and she never once sounded anything but excited to help me plan it! We took 5 nights around the Western Caribbean, and before we left she hand-delivered my travel paperwork and even got us a bon voyage gift! I won't tell you what it was, because you'll get one too when you book with her! I'm forever grateful, this was the most amazing trip, and the memories we created will last our entire life. You need to call this girl today, she is a Disney WIZARD! Thank you so much for everything, Carrie!

-Amy Kirk

If I could give more stars I would. This was our 4th trip to Disney, but by far the best. Lori arranged everything befor we left and we knew what we had scheduled for the day. She gave us all sorts of tips as well. Other than a few minor glitches, it was a perfect trip. I will never go back unless Lori helps me plan! Doing it on your own is not nearly as efficient.

Amy Rubinosky

We were planning our fourth trip to Disney World, and had always used a different agency. Using Upon A Star Travel & Concierge was new to us. Jennifer went above and beyond to help accommodate us and our frequent changing of plans. We had a large party of 13, and there were some unique circumstances. Jennifer took care of EVERYTHING, and made it a breeze for us. She has so much knowledge of Disney, and made some wonderful suggestions on places to eat and things to do. She also adjusted the price of our trip when she found it to be a cheaper price between the time she booked us until the time we went. She is very dedicated to her work. I would recommend her to a newcomer to Disney or a veteran. Book your trip through her, and you won't be disappointed!

~Suzette Durig

Lori made our Girl Scout trip magical. She planned everything for us and made sure to check in every day with us. She even did the check in for us for the ride home. We couldn't have asked for a better time. Thank you!!!

-Christine Trapp

We just got back from our fabulous Disney Vacation that Lori planned with us. Everything was perfect! We loved it so much that we are going to go back in 2017...and plan it with Lori. She made everything so easy for me. She gave great suggestions and communicated with me every step of the way. She was even in touch during the trip!! Wonderful all around. Thank you, Lori!!!

-Madeline Nowak


This was our first Disney cruise but not our last, Carrie helped every step of the way from picking the cruise to booking our excursions & transportation. Due to weather our flight was cancelled, Carrie worked non-stop booking another flight getting us to the ship on time. we would recommend her services to family & friends. Thanks again!!!

-Roseanne Ruffini

I highly recommend Lori as she has top notch customer service and is always there to answer any questions. She helped plan a cruise for me and my husband and checked in on us before we left to see if we had any needs, recommended excursions and followed up after the trip. We will be using her again in the near future for another cruise and looking forward to her helping us plan a family disney vacation in the future.

-Vanessa Attaway

My family just got back from Christmas at Disney World. It was the most magical trip we have ever taken. Now that we are back, we are sad it's over and feel like there has been a loss in our family. We truly enjoyed working with Jenn over emails, phone calls and text! It feels like a loss not staying in touch with her. She did an amazing job organizing two families for this trip and at the busiest time of the year. We scheduled this trip a year out and she constantly kept us updated on what we needed to be doing next. This was not our first trip to Disney and took her advice on different restaurants to try and now have new favorites. Everything just worked out perfectly! Jenn, we can never thank you enough for all your help!

- Amber King

Lori planned an amazing trip for our family! Her attention to detail was such a blessing. With the wide range in our children's ages (4-17), she was able to make sure we had something planned for everyone!!

Lori made sure that our first trip to Disney was as memorable as possible! The resort messed up our room reservations and Lori called on a Sunday evening to be sure they made it right. You won't find anyone who will take better care of your family's plans than Lori!!

BethAnn Young

Planning our family's first trip to Disney seemed like a daunting task.  With limited time and budget, we were overwhelmed with choices.  We are so thankful for Upon A Star Travel & Concierge!  Jenn took the time to understand our needs and plan the perfect trip!  She walked us through everything from the basics of hotels and attractions to using our fast passes, and even inside tips on how to manage the crowds.  Jenn's experience and genuine love of Disney make Upon A Star Travel & Concierge the only choice of Disney Travel Services!

~Brian & Bethany Carson

Lori helped me out so much with our trip to Disney World. Couldn't do it without her. I think I would've went crazy trying to plan it by myself. So glad I found her. She's so nice & customer friendly. Strongly recommend her.

-Jill Thompson

Lori is amazing. You have no idea how helpful she was before and during our Disney trip. She planned everything and even printed a book of my itinerary so I couldn't possibly screw up the trip. Even when I was there, she helped reschedule a dinner that we just couldn't make. I texted her continuously for help and she always knew the answer. We couldn't have asked for better customer service. I would highly recommend Lori for all your travel needs. Most importantly, she has kids and understands what traveling with kids entails. We've been to Disney before but this trip was organized and we were able to do and see everything we wanted. The kids are evening asking where Lori is sending us next spring break. I'm thinking a tropical island!!!

-Carianne Bernadowski

Though we are Disney veterans (more like crazed Disney-lovers) and are comfortable doing travel planning, we used Upon A Star Travel & Concierge for our most recent Disney vacation because of the amazing service.  From the very beginning, Jenn was available to happily answer questions, make us aware of the latest offers and specials, and best of all, make countless phone calls to book our reservation, saving me lots of time!  I highly recommend Upon A Star Travel & Concierge when planning your Disney vacation.  Have a magical trip!

~The Hess Family

Lori was so helpful in assisting us with planning our first trip to Disney with our 2 year old daughter. She was extremely responsive via email, phone and text. She gave us a lot of good advice and even helped us to book some very hard to get reservations! I would have been lost in trying to plan the trip without her. Definitely would refer her to anyone going!

Natalie Valen

Highly recommend. Lori found us a great deal for a family vacation to Punta Cana.

I would definitely use Lori's services again.

-Laura Prosser

If anyone ever needs a travel agent and wants an above and beyond experience please contact Lori Swinderman. Words cannot express how grateful I am for her. Planning an international trip for 40+ people is not an easy task and she's never complained once. I've nagged her several times a week for the past two months with constant changes and questions. She's been amazing and I wouldn't have found her if it wasn't for FB so she is my gift to you all. I promise you won't regret using her and you'll get the best service ever! 😀

-Nicole Breisinger

Lori was such an asset planning a last minute spring break trip for our family. Having never used a travel agent before, she made me comfortable every step of the way and answered all of my unending questions. And we ended up with an unforgettable trip for our family. Thank you so much!

-Erin Nordmann


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