Here's What Our Clients Are Saying!

 I received a recommendation to contact Tracey L when I began planning my Disney Cruise, and it was the best decision I made! Tracey is super knowledgeable when it comes to navigating through the process involved in cruise planning. She is extremely prompt when it comes to returning emails and offers great advice. Tracey makes sure everything is taken care of and follows up with you before, during and after your trip. I definitely felt that Tracey genuinely cared and went above and beyond to help make our vacation magical. I have already begun recommending Tracey to friends and family and will continue to use her for future trip planning. Thanks Tracey for all you do!

~ The Kuchta family

Lori thank you so much for doing such a wonderful job in helping us organize our cruise on the “Fantasy”. We had an amazing time! You made everything easy for all of us! Your efforts were greatly appreciated!! You always got back to us in a timely manner and answered all of questions. I highly recommend “Upon A Star Travel” and we can’t wait to utilize your services for our future travel needs!! FIVE STAR Review for sure!! 

~ Vincenzo Conte

We spent a long weekend in Disney World in December 2018. Our trip was made all around amazing with Lindsay's planning and assistance. She was super at recommendations, scheduling and making sure all the little details were taken care of. I would highly recommend her to anyone looking to have a most excellent trip to the magical land of the Mouse! We will definitely contact her when we are ready to go back. Thanks Lindsay!

~ Laura G

We just got back this weekend from our very first visit to Disney! I could not have planned this amazing trip without Jenn! She was fantastic from start to finish!!!!!! She saved me from countless hours of planning. She is so knowledgeable and professional at every turn! She was there for me whenever I needed her via phone, email and text. She truly was a HUGE BLESSING! I have recommended her and Upon a Star Travel & Concierge to all my friends and will continue to do so in the future. THANK YOU Jenn for all you did! You are amazing at your craft and I hope your travel agency knows it! :)

- Nicole Gill

I just wanted to take a moment to thank Lori for all of her help in planning our most AMAZING and MEMORABLE family vacation! Our trip to Disney World was so well planned thanks to Loris extensive knowledge of all things Disney! Thanks again and can't wait to plan our next trip.

-Lori Baker

I will always book Disney trip with Jenn at Upon A Star Travel & Concierge. She was wonderful to work with and could seriously write an insider's tips book about Disney. I am so thankful that she was quick to respond when I needed help and able to make magic happen. Oh we had a fantastic time.....we all thoroughly enjoyed it all! Thank you for the tip on bringing items for Jawa trading at the Star Wars Launch Bay....we went back to trade with them about 7 times when it was all said and done. The fastpass system was working great on the MyDisneyExperience app, and we hit most everything. All of the meals were delicious, and Boma is our new favorite. Oh my!!!  And afterwards we went outside on the viewing terrace to watch the animals on the Savannah and it was just perfect. Our daughter did the Bibbity Bobbity Boutique and loved it. She was very glad we did it. Even with it being a very rainy day, she soaked up every bit of princess pampering, and smiled royally any time a cast member greeted her with a "Hello, Princess!." ha! Thank you for all that you did to make this trip spectacular. The kids just loved their very own packs and will use them for a long time!

- Deb O.

Our planner Patti Stewart was FANTASTIC!!! She was very helpful in our planning & was very quick to get back to us with answers to all our questions. She set up everything & made our vacation less stressful & much more enjoyable. I would recommend her to anyone planning a trip & we will be sure to use her again!! Thank you Patti for making our vacation so much fun.

- Vickie Johnston 

Lori did an amazing job helping us plan a magical trip to Disney for our girls. My husband and I have been to Disney several times, as well as once with our children 3 years ago. Even though we are familiar with the parks and resorts, I am so glad we decided to contact Lori to help take care of our travel plans. She did so much work, saving me a lot of time. She also updated us on changes and new Disney options. When we had to re-book our trip because of Hurricane Matthew, she was right there ready to answer all my questions and took care of our cancellations and re-booking. From beginning to end she was always so patient, kind, and helpful. Because of her expertise, we managed to do everything on our wish list. Her itinerary and tips were beyond helpful; from the time we got to the airport to the time we returned home, I felt organized, aware, and calm. I highly recommend Lori! She is wonderful!

-Tiffany Draganjac

This was our first trip to Disney World. We are so thankful we found Patti. She was such a blessing to us. I don't know what we would have done without her. From dinning reservations, to Fastpasses and Boutique appointments she did it all. I loved all her suggestions and she really took the time to help plan the best vacation ever. She even helped family in Washington state coordinate with our schedule. I will ALWAYS recommend her to anyone planning a Disney vacation. Can't wait for the next one

-Marie Perkins

We just returned from our week at Disney World and I couldn't be more pleased with our trip that was planned by Jenn Novotny. She planned everything from rooms. fast passes, parks, meals, stroller, etc. and nothing was left out. She also helped us navigate and make changes due to Hurricane Matthew. Jenn made herself available to answer questions by phone or text which made our navigation so much easier. My family made memories of a lifetime!! My granddaughters were enthralled with all of their princess and Mickey time during meals and in the parks. Bippidy, Boppity was wonderful and my youngest granddaughter continued to paint her face up with the makeup and we got some great pictures to show to her when she is older. I don't know of anything that we missed on trip and can't thank Jenn enough for all that she did to make this trip so special.

-Nancy B

 I couldn't have organized this trip without the help of Jodi. She was amazing. We planned the trip last minute and she took care of every detail. I would highly recommend her for any Disney trip. She made everything so easy for us and offered to help us the entire trip. It was a wonderful vacation!

-Jamie Stine

Just returned from a spectacular vacation in the Dominican Republic. Lori was amazing!!!! She was willing to go the extra mile to help answer EVERY question I had and even offered to drive documents to my house if need be! Lori texted and called prior to my trip to make sure all details were in place and then followed up with me upon my return home! Thank you Lori for an amazing and well planned family vacation!

-Daena DiBucci

Lori was excellent. We planned a last minute trip to Los Angeles and she was quick in her response and was able to confirm all of our arrangements in 1 day and we were off the following week to Los Angeles. I was very impressed with her choices for accommodations and at a price you cannot believe. I would definitely recommend Lori and will use her in the future. Thank you Lori!!

-Mark Segar

I was probably the most skeptical person you have ever met about using a travel agent, but Lori assured me the first cruise we booked through her that she wouldn't charge us a penny extra & now I wouldn't book through anyone else. We received amazing customer service along the way & booked another cruise through her this summer. We just arrived home from a 7 day Disney Cruise booked through Lori and she was fabulous. I highly recommend her to everyone!! She is so friendly, caring, and extremely prompt in all communication. Our kids have unique dietary needs and she remembered to make special requests for our family just from our last cruise. We are excited to use Lori's services in the future & so thankful for the amazing job she has done in helping our family have 2 great vacations.

-Amy Haldeman

-Amy Ah

-AmLori planned everything. Made a wonderful itinerary, which i forgot! but no problem she just emailed it to me while I flew to Florida. She planned all our fast passes and dining reservations ahead of time so we wouldn't miss a thing. Everything went smoothly and I know it was because Lori planned it all. When we decide to go back I will have Lori plan it all again! You don't realize how much planning goes into a Disney vacation. Thanks Lori!

-Julie Stacey  

If I could give more stars I would. This was our 4th trip to Disney, but by far the best. Lori arranged everything befor we left and we knew what we had scheduled for the day. She gave us all sorts of tips as well. Other than a few minor glitches, it was a perfect trip. I will never go back unless Lori helps me plan! Doing it on your own is not nearly as efficient.

Amy Rubinosky

We were planning our fourth trip to Disney World, and had always used a different agency. Using Upon A Star Travel & Concierge was new to us. Jennifer went above and beyond to help accommodate us and our frequent changing of plans. We had a large party of 13, and there were some unique circumstances. Jennifer took care of EVERYTHING, and made it a breeze for us. She has so much knowledge of Disney, and made some wonderful suggestions on places to eat and things to do. She also adjusted the price of our trip when she found it to be a cheaper price between the time she booked us until the time we went. She is very dedicated to her work. I would recommend her to a newcomer to Disney or a veteran. Book your trip through her, and you won't be disappointed!

~Suzette Durig

We just got back from our fabulous Disney Vacation that Lori planned with us. Everything was perfect! We loved it so much that we are going to go back in 2017...and plan it with Lori. She made everything so easy for me. She gave great suggestions and communicated with me every step of the way. She was even in touch during the trip!! Wonderful all around. Thank you, Lori!!!

-Madeline Nowak

I highly recommend Lori as she has top notch customer service and is always there to answer any questions. She helped plan a cruise for me and my husband and checked in on us before we left to see if we had any needs, recommended excursions and followed up after the trip. We will be using her again in the near future for another cruise and looking forward to her helping us plan a family disney vacation in the future.

-Vanessa Attaway

My family just got back from Christmas at Disney World. It was the most magical trip we have ever taken. Now that we are back, we are sad it's over and feel like there has been a loss in our family. We truly enjoyed working with Jenn over emails, phone calls and text! It feels like a loss not staying in touch with her. She did an amazing job organizing two families for this trip and at the busiest time of the year. We scheduled this trip a year out and she constantly kept us updated on what we needed to be doing next. This was not our first trip to Disney and took her advice on different restaurants to try and now have new favorites. Everything just worked out perfectly! Jenn, we can never thank you enough for all your help!

- Amber King

Lori planned an amazing trip for our family! Her attention to detail was such a blessing. With the wide range in our children's ages (4-17), she was able to make sure we had something planned for everyone!! Lori made sure that our first trip to Disney was as memorable as possible! The resort messed up our room reservations and Lori called on a Sunday evening to be sure they made it right. You won't find anyone who will take better care of your family's plans than Lori!!

~ BethAnn Young

Planning our family's first trip to Disney seemed like a daunting task.  With limited time and budget, we were overwhelmed with choices.  We are so thankful for Upon A Star Travel & Concierge!  Jenn took the time to understand our needs and plan the perfect trip!  She walked us through everything from the basics of hotels and attractions to using our fast passes, and even inside tips on how to manage the crowds.  Jenn's experience and genuine love of Disney make Upon A Star Travel & Concierge the only choice of Disney Travel Services!

~Brian & Bethany Carson

Lori is amazing. You have no idea how helpful she was before and during our Disney trip. She planned everything and even printed a book of my itinerary so I couldn't possibly screw up the trip. Even when I was there, she helped reschedule a dinner that we just couldn't make. I texted her continuously for help and she always knew the answer. We couldn't have asked for better customer service. I would highly recommend Lori for all your travel needs. Most importantly, she has kids and understands what traveling with kids entails. We've been to Disney before but this trip was organized and we were able to do and see everything we wanted. The kids are evening asking where Lori is sending us next spring break. I'm thinking a tropical island!!!

-Carianne Bernadowski

If anyone ever needs a travel agent and wants an above and beyond experience please contact Lori Swinderman. Words cannot express how grateful I am for her. Planning an international trip for 40+ people is not an easy task and she's never complained once. I've nagged her several times a week for the past two months with constant changes and questions. She's been amazing and I wouldn't have found her if it wasn't for FB so she is my gift to you all. I promise you won't regret using her and you'll get the best service ever!

-Nicole Breisinger

Lori was such an asset planning a last minute spring break trip for our family. Having never used a travel agent before, she made me comfortable every step of the way and answered all of my unending questions. And we ended up with an unforgettable trip for our family. Thank you so much!

-Erin Nordmann

Amber made our vacation truly perfect! Our vacation would not have been possible, or at the very least, way more stressful, had it not been for her. She was always very quick to respond, and with just the right answer I needed. Amber made sure to find every little trick to help us save money as a military family. She was our fantastic middle-man/negotiator with the hotel, and even got us a place to stay with free breakfast! When we asked for last minute dinner reservations, Amber was able to pull up several options for us. We will certainly be looking for Amber to help plan our next Disney vacation!

~Katie C.

AMBER is the best!!! She planned our trip perfectly! We had the best time and could not be happier with how it all worked out! We were very overwhelmed and she explained everything and took the time to plan every detail! We can’t wait to go back! We will definitely be planning it with AMBER!!

~Emily Mills


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