As your trusted travel advisors, we want to keep you informed and empowered to recognize and avoid recent fraudulent activity targeting cruise travelers.

We've been made aware of scammers impersonating different cruise lines in an attempt to gather personal and financial information from cruise guests. These individuals are not affiliated with the cruise lines and are using misleading tactics to contact guests.

⚠️ What You Need to Know

Their tactics may include:

Requesting payment for supposed "missing fees"
Offering fake refunds
Sharing false urgent travel alerts
Urgent language like “act now” or “final notice.”
Some calls may even appear to come from toll-free numbers that look similar to legitimate ones.

🛡 How You Can Stay Safe

If you've booked your cruise with Upon a Star Travel, never provide personal or financial information over the phone unless the caller is your verified Upon a Star agent or their partner.
Report any suspicious calls or unusual guest communications to us immediately.
Remember: When you book your vacation with Upon a Star Travel, our partners will never ask you directly for payments or sensitive details via unsolicited phone calls—especially once your trip has been fully paid or deposited.

Falling for a travel scam can put a real damper on your getaway. You might lose money on fake fees or services, have your personal details misused, or find out at the last minute that your “booking” doesn’t exist. You could end up with a compromised credit card! Even worse, it can throw your plans off track and add unnecessary stress to what should be a fun and relaxing trip.

The good news? When you book with us, you have a trusted travel advisor watching out for you every step of the way.

🧭 When something feels off, hang up and call your trusted travel advisor—we’re here to protect your vacation.

Ready to book your next vacation with a trusted travel agency? Contact us at info@uponastartravel.com or visit our website to get started!